Questions tagged [zendesk]

1

votes
1

answer
634

Views

LIbrary for Zendesk or Freshdesk in React Native?

Is there any library for installing Zendesk or Freshdesk in React Native ? Or if there is another provider who provide their React Native SDK ?
Kevin Dave
1

votes
0

answer
118

Views

ZDCChatView scrollToLast iOS app crash

My application getting crash with zendesk. I am getting crashes on daily basis. I did not find an solution over the github of Zendesk itself. Zendesk SDK for mobile is a quick, convenient way to get customer support into your mobile apps. With just a few lines of code, you can provide your end users...
1

votes
1

answer
54

Views

Zendesk API get tickets solved today

I want to use Zendesk API https://developer.zendesk.com/rest_api/docs/core/ticket_metrics#json-format but I am not sure how can I get metrics like tickets solved today, tickets solved yesterday, tickets solved this week etc. Is this possible in the Zendesk API?
Mrug
1

votes
1

answer
117

Views

Creating tickets in Zendesk

I am new to Zendesk, but what I want is for my app to be able to create tickets in Zendesk. Basically, when a user does something in my web application, my backend application creates a ticket for a Support to look at the issue and resolve it. Looking at the Zendesk API for creating tickets, it see...
eddyP23
1

votes
1

answer
208

Views

Make POST request to zendesk api using google apps-script

I want to make a POST request to the zendesk api which will create zendesk tickets from google sheets every time a google form is submitted. My problem is, my authentication keeps failing. I have confirmed my api token is valid using Curl and python script. Here is a simple version of my apps-script...
Casey Gov
1

votes
0

answer
49

Views

Opening a zendesk chat by chat id reference

When a customer is viewing their basket, and they click 'chat now' button, I want to be able to open a zendesk chat / web widget and connect it to specific chatId/ticketId. This is because I only want to have one chat/ticket-per-basket, such that if customer comes back after a while, and clicks 'cha...
Evaldas Raisutis
1

votes
0

answer
118

Views

Using JSON data from an API in R (Zendesk API)

I have been trying to use the Zendesk API through Rstudio for a while now and I can't get the data into a usable format or find a logical way to use the data as it is. I have used many ways to get the data however the one that I have had the most luck with is this query: zendesk
Matthew Meek
1

votes
1

answer
19

Views

Get Zendesk Logins for a User based on a time period from the API

I'm trying to find a workaround for getting logins for the past 7 days of a User in Zendesk via the API. Unlike some of the other endpoints Zendesk offers, this one doesn't have sideloading to get this information. https://developer.zendesk.com/rest_api/docs/support/users I've looked at the audit...
nwillard
1

votes
0

answer
33

Views

integrating Zendesk Talk API code in the telephony system

I have existing telephony system and now I want to integrate into zendesk, I have gone through Talk Partner Edition API . I already asked you about this in this Zendesk Question, and thanks to a member with us jimmy Long, things are seems to be clear, but i wanna know more about how i will write co...
akira
1

votes
1

answer
39

Views

Building a form which passes input into a livechat

We are trying to get the following to happen: The customer enters an amount and clicks start chat: Requests get send to live chat where the following message is sent: I would like to sell //amount //Product Currently, we are able to make it send the 'amount' input to the chat, however, we are unable...
Zopim question
1

votes
1

answer
702

Views

Javascript Conditional Fields (Zendesk Lotus)

I am trying to configure some javascript code to make a conditional field app in Zendesk Lotus. Below is the javascipt template and my current html. Could someone give me an example of how I would change the java template to suit my html? I would like to only show the second drop down form field (ti...
Charlie
1

votes
1

answer
161

Views

How to view API response - rails

I'm trying to tie my rails app into the Zendesk API to allow customers to submit questions from a web form. After submitting a question (testing from local machine), my rails server shows the following activity: tarted POST '/tickets' for 127.0.0.1 at 2014-01-14 09:22:11 -0800 Processing by Tickets...
dmt2989
1

votes
1

answer
1k

Views

Getting JSON from CURL in C#

I'm trying to get a JSON string via CURL: curl https://{subdomain}.zendesk.com/api/v2/ticket_fields/{id}.json \ -v -u {email_address}:{password} I can't get my head around how to convert this into a C# command, but I have been trying to use the WebClient and WebRequst class, but without any luck. Fi...
Jesper Bruun Hansen
1

votes
1

answer
203

Views

ZenDesk API result does not match call when deleting

I am using the ZenDesk API (https://developer.zendesk.com/rest_api/docs/core/introduction) to synchronise a ZenDesk setup with another client database. When I try to delete an organization, I get a response that seems to suggest an update call has been made. According to the documentation (https://d...
almcnicoll
1

votes
1

answer
571

Views

Create new Zendesk ticket with a new requester with user defined fields

I`m creating Zendesk tickets on behalf of users (from mobile app) using this type of json request: {'ticket': {'subject': 'Subject', 'comment': { 'body': complaintBody }, 'requester': { 'name': userInfo.name, 'email': userInfo.email}}}; and everything works fine. now what i want is to set a custom...
Dmitry Isakov
1

votes
1

answer
140

Views

Set screenOrientation of third-party activity according to locale

I'm using ZopimChat SDK in my Android Application. Their chat library consists of a ZopimChatActivity which I launch from my own app. Due to a localization issue in the library, the chat bubbles do not appear when the locale is Arabic and the device is orientated vertically; they only appear when t...
menawi
1

votes
1

answer
342

Views

Android : Customize Zendesk Rate My APP UI

How can I customize rate my app dialog of Zendesk. In sample app a style is added in style.xml file and it is working. But I don't know how to apply that style for Rating dialog. Please help me. Thanks in advance. style.xml: @color/light_background center 18sp 1 1.25 22sp @android:color/white 1.25...
user1767260
1

votes
1

answer
311

Views

Query Zendesk tickets by keyword using ZenDesk API

By running the following query I can get all the first 100 tickets from our Zendesk account curl -u [email protected]:pass https://subdomain.zendesk.com/api/v2/tickets.json > tickets.json However, I would like to get tickets with keyword 'Tom'. The keyword should appear in either the collaborators fi...
SeanJ
1

votes
2

answer
407

Views

Android app with Zendesk SDK crashing with java no such field error

I am using ZENDESK Android SDK and trying to open the support activity like this : new com.zendesk.sdk.support.SupportActivity.Builder().listCategories().show(this); But it crashes with the following error : java.lang.NoSuchFieldError: No static field support_search_input of type I in class Lcom/zen...
1

votes
2

answer
693

Views

Can I trigger an API call?

My boss tells me we're getting Zendesk. I have no experience with it. We want to have it notify our system, e.g. via a call to an API which our system could expose. Can this be done? Would I instead have to poll the Zendesk API?
OutstandingBill
1

votes
1

answer
87

Views

After adding Zendesk Android SDK compile group: 'com.zendesk', name: 'sdk', version: '1.11.0.1' getting duplicate entry error

I've added Zendesk Android dependency. After adding it getting duplicate entry ZipException: Here are the logs: Error:Execution failed for task ':App:transformClassesWithJarMergingForDebug'. com.android.build.api.transform.TransformException: java.util.zip.ZipException: duplicate entry: android/supp...
Akhtar Khan
1

votes
1

answer
214

Views

Trouble iterating through an API with a list using Zenpy

this might be a bit specific and I know it's related to the fact that my python training is all self taught. I'm trying to use a wrapper called Zenpy to make some API calls for me. Specifically, I have a list of ticket ids. I'm trying to run a search for each ticket id, save the data into a variable...
TheFoolinRed
1

votes
1

answer
314

Views

Line Breaks in New Ticket comments

Okay so I'm attempting to integrate opening ZenDesk tickets into our application. I'm currently able to post tickets with an api key successfully. However, when a comment contains line breaks it all comes crashing down. When a comment contains a line break, or any of the following examples, I recei...
1

votes
1

answer
137

Views

How to set assignee to ticket in Zenpy python client library

I am integrating Zendesk ITSM API in my python library using Zenpy client. For creating ticket using zenpy client , I can set reporter of ticket by email id, but for assignee I am not able to set assignee by email id. This is the code I have tried so far. ticket_payload = Ticket( description='some...
Planet-Zoom
1

votes
4

answer
75

Views

json to javascript variable zendesk

I'm trying to retrieve the amount of open tickets from the zendesk api for a specific user. However I can't seem to get it to work. I keep getting this error: Uncaught TypeError: Cannot read property '500' of undefined The json format: { 'user': { 'id': 500, 'url': 'https://zendesk/api/v2/users/500...
ilovecookies
1

votes
1

answer
184

Views

POSTing to Zendesk Api receiving 403

I'm trying to load a ticket into a currently logged in users browser as shown here, https://developer.zendesk.com/rest_api/docs/voice-api/talk_partner_edition#open-ticket-in-agents-browser. I've tried POSTing using both Postman & cURL but receive 403 Forbidden. I've tried authenticating with my know...
1

votes
1

answer
127

Views

Sending Zendesk ticket to salesforce

I want to send Zendesk ticket to Salesforce. I have used http target option in extension in zendesk and set the url of my visualforce page (Url: https://c.ap4.visual.force.com/apex/restOutput) and also enabled the Basic Authentication. When i send the test data from zendesk no logs are generated in...
Anshu Kumar
1

votes
1

answer
0

Views

ZenDesk Chat on iOS: Test chat during development

I'm implementing ZenDesk chat functionality in an iOS application. During development, I obviously need to test the chat functionality between the mobile phone and the web interface to simulate communication between user and support. When I launch a new chat without configuring it in any way, in the...
eirikvaa
1

votes
1

answer
0

Views

issue while calling zendesk real time chat api

can anyone help me I am trying to call below request curl https://rtm.zopim.com/stream/{resource} \ -H 'Authorization: Bearer {API access token}' initially, I tried with basic auth (adding id : password in the request) response was unauthorized, then I generate access token with postman like in belo...
Yusuf Khan
1

votes
2

answer
1.1k

Views

Nested XML to DataTable

I have the following XML: ABC 12345 New DEF 67890 category_cc 12345 Pending GHI I need to convert it into C# data table as following: Subject Status ------------------------ ABC New DEF Pending GHI I try many methods but no luck. Kindly appreciate if anyone can giv...
DragonZelda
1

votes
1

answer
194

Views

Why I can't rebuild zendesk_ios_sdk?

I updated XCode to the latest version (4.5). When I tried to compile my project, the console gave me this error: ld: file is universal (2 slices) but does not contain a(n) armv7s slice: /Users/myuser/Documents/MyProjectDirectory/libZendeskDropbox.a for architecture armv7s So I downloaded zendesk_ios...
Rigo Vides
1

votes
2

answer
1.7k

Views

How to create a new SP connection in PingFederate?

We are using PingFederate to enable SSO. It's being mapped with the LDAP directory server and our site is able to use SSO. Now we are integrating a helpdesk software application which is being hosted somewhere within our own site. We want the help desk user to be able to login using our site crede...
Veeru A S
1

votes
1

answer
1.8k

Views

Create a Zendesk ticket using a URL

How can I create a Zendesk ticket with a subject using a URL? We have a customer support center using Zendesk. We also have a VoIP phone system that can fire off a URL when a call comes in. I understand that using the Zendesk API I can create tickets, but to do that I need to authenticate using JSON...
Ryan
0

votes
0

answer
31

Views

JQuery, Javascript, Onclick and variables

I am trying to call a javascript onclick function that requires two parameters, as follows: Click here to open script I have captured the variable I need to sub in using JQuery in a separate script.js file called my_ztree: // Gather logged in user info var Name = HelpCenter.user.name; try { var Comp...
Keith
1

votes
2

answer
628

Views

issue with Zen desk Api name User: Name: is too short (minimum one character)

When i tried to hit the zen desk api called user with a json request,it hits API successfully but getting an error Name: is too short (minimum one character) I logged the request,and tested this request with a POSTER tool that time i was successfull in my attempt account got created in zend side but...
fresher
1

votes
1

answer
540

Views

Sending attachment to comment in Zendesk (iOS)

I'm developing iOS application with Zendesk, I'm using REST v2 api and I have a problem with attachments to comments. Operation of sending attachments looks fine but when trying read attachment from comment I have a problem becouse file is corrupted (I'm sending image). I'm using AFNetworking librar...
Darek
1

votes
2

answer
281

Views

Zendesk iOS SDK multilanguage support

are there anyone familiar with Zendesk iOS SDK? I am trying to integrate this SDK to my iOS app and the integration was done really issue, the only problem I have currently is multi language support. My app have a view when you can change the language on the fly using this code: NSUserDefaults* defa...
Tadas Stra
1

votes
1

answer
65

Views

integrating Zendesk with “ Hermes ” the telephony system

I have existing telephony system it's name ' Hermes ' it's a telephony system and now I want to integrate into zendesk, I have gone through Talk Partner Edition API but I am not getting exact idea. I wanna know how should I connect this telephony system with zendesk and how should I embed this soft...
akira
1

votes
1

answer
124

Views

Append <script> content with javascript (Login of zendesk)

I have a React app where i append a zendesk script to be shown only if a certain type of user is logged in. I also want to use the auto log in proposed by zendesk : https://developer.zendesk.com/embeddables/docs/widget/api#content => ze.identify I don't know how to do it. Here is my code of plugin z...
foufrix
1

votes
1

answer
72

Views

All fields data not submitting to zendesk ticket form via php api

I have integrated my website from with zendesk, I am following this api library, I am successfully creating tickets to zendesk but, The problem is I am not able to send all the form fields to zendesk ticket form. Only subject and description field data is sending through my code. This is my web form...
Owais Aslam

View additional questions